Terms & Conditions of Sale

These are the terms and conditions on which we supply products to you. Please read these terms carefully before you submit your order to us. They tell you who we are, how we will provide products and services to you, how you and we may change or end the contract, what to do if there is a problem and other important information.

If you think there is a mistake in these terms or require any changes, please contact us to discuss.

We are CRsteel, a company registered in England and Wales. You can contact us by telephone or by writing to us at the details published on our contact page.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order. When we use the words 'writing' or 'written' in these terms, this includes emails.

Our acceptance of your order will take place when we send you written confirmation, at which point a contract will come into existence between you and us.

If we are unable to accept your order, we will inform you of this and will not charge you. This may be because of an unexpected limit on our stock, because we have identified an error in the price or description, or because we are unable to meet a delivery deadline you have specified.

Products may vary slightly from their photographs. Images on our website are for illustrative purposes only; your product may vary slightly from those images.

If we are making the product to measurements you have given us, you are responsible for ensuring that these measurements are correct.

If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible, the cost of the change, the timing of the change and whether any other changes are required as a result.

The costs of delivery will be as displayed to you at checkout. We will deliver the products to you as soon as reasonably possible and, in any event, within 30 days unless agreed otherwise.

The products will be your responsibility from the time we deliver the product to the address you gave us or you (or a carrier organised by you) collect them from us.

The price of the product (which includes VAT where applicable) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price advised to you is correct.

Payment is due in full before dispatch unless you have agreed credit account terms with us in writing.

We are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill. We are not liable for any loss or damage that is not foreseeable.

We do not exclude or limit in any way our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which it would be unlawful to limit our liability.

We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens.

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.